The Client Experience

Once you are on the program, you will receive deliveries between the hours of 9:00 am and 4:00 pm on your designated delivery days. You must be home to receive your delivery, as our drivers and volunteers will not leave your meals on your doorknob, with a neighbor, your Super or your doorman. On the first day you receive a meal, the driver or volunteer will have paperwork for you to sign and return.

Your client packet will include:

• Client Agreement Form
• Client Grievance Policy and Procedure Form
• Proxy Delivery Form (This form allows anyone who opens the door to your home to accept your meal in your absence.)

You will receive a copy of all of these forms for your records, plus a copy of the medical eligibility form, if you are getting the form completed by your doctor personally, as well as a meal menu.

Your meal will include a bagel, soup, entrée and a dessert for each day, unless otherwise determined by our Nutrition Department. Deliveries received on a Monday, Tuesday and Wednesday will include two bagels, two soups, two desserts, one hot entrée and one frozen entrée. A Thursday delivery will include two bagels, two soups, two desserts, one hot entrée and three frozen entrées. A Friday delivery will include one bagel, one soup, one hot entrée and one dessert. If your delivery does not arrive as per above, please contact Client Services.

If you know you will miss a delivery due to a medical appointment, please notify Client Services 24 hours in advance so we can cancel your delivery. Cancellations made the day of your delivery will result in you also missing your next delivery.

If you or your proxy are not home when a driver attempts to make a delivery, you are marked as missing. Meals services will be suspended until you contact Client Services and confirm you will be home for your next delivery.

Nutritional Counseling is available to all of our clients, including a reassessment every six months by one of our registered dieticians. To contact the Nutrition Department, please call 212.294.8103.

God's Love We Deliver is closed on all government holidays, except for Thanksgiving and Christmas. Meals will be delivered in advance for those closures. A special meal is served to our clients and a guest on Thanksgiving and Christmas, regardless if that holiday falls on your specific delivery schedule.