https://www.glwd.org/about-us/our-team/careers/behavioral-health-program-administrator/

4.22.22

Behavioral Health Program Administrator

About God’s Love We Deliver

For people living with severe illness in the New York City metropolitan area, God’s Love We Deliver provides nutrition therapy, and cooks and home delivers medically tailored meals. We are a non-sectarian organization. All of our services are provided free to clients and full of love.

God’s Love We Deliver requires all employees to be fully vaccinated against COVID-19 unless they are eligible for an accommodation based on a medical condition or sincerely-held religious belief.

About the Role

The Program Services Department, which is made up of the Client Services, Healthcare Partners, and Nutrition teams, acts as the liaison between the organization and its clients. As the first point of contact for new clients and ongoing support for current clients, the department conducts intake, facilitates nutrition assessments and counseling, manages client inquiries by phone or mail, maintains client records, and more. The department is uniquely positioned to care for clients, while also developing new programs and contributing to policy development that promotes the concept of “Food is Medicine” for individuals and within the healthcare field.

The Behavioral Health Program Administrator is a new position that was created through grant funding focused on the behavior health needs of U.S. military veterans. The position is responsible for working with the Senior Director of Program Services to facilitate the expansion of the God’s Love We Deliver behavioral health service, especially with veterans. The goal of the position is to use clinical and program design expertise to set the foundation and infrastructure of the service, while also providing ongoing support to clients and staff. This sound structure will enable the organization to attract referrals from social service, veterans and healthcare organizations and proficiently serve clients with a behavioral health diagnosis. The Behavioral Health Program Administrator will work across the Program Services teams and with the Delivery Department to expand the program, support and train staff, and manage escalated client issues.  This is a hybrid position allowing for some remote work and requiring regular in office workdays.

Essential Duties and Responsibilities:

Program Design and Administration

  • Incorporate knowledge of human behavior, social sciences, and clinical best practices associated with behavioral health services to fortify the God’s Love We Deliver behavioral health program design, with a special focus on veterans Contribute to the design of program operations across departments within the organization so that they are focused on the needs and behaviors of the population.
  • Design services to supplement the Medically Tailored home-delivered meal service to support the client population though offerings such as support groups, education about health condition management, and mindfulness classes.
  • Consult with the Registered Dietitian Nutritionists about the intersection of nutrition and mental health to build an institutional understanding of how specific foods influence mood, an individual’s mental state, and psychotropic medication adherence.
  • Report processes and outcomes associated with client-specific work in the organization’s client relationship management (CRM) database and report on program progress and performance, as requested.
  • Advise on, write, and deliver internal policies and procedures for managing escalated client issues.
  • Work closely with the Senior Director of Program Services, Senior Director of External Affairs, Senior Director of Policy & Planning, and their respective teams to plan, implement, and execute program evaluation.
  • Participate in advocacy activities that promote funding and policies that support the integration of Medically Tailored Meals for individuals with behavioral health diagnoses into healthcare.

Partnership Development

  • Represent the organization with external partners to solidify strategic partnerships, engage new client referrals, and facilitate closed loop referrals to supportive services.
  • Collaborate with the External Affairs Department to enhance, strengthen, and execute a sound outreach and engagement plan to reach all relevant current and potential referrers.

Clinical Services

  • Conduct intakes with prospective clients, as needed.
  • Act as the point of contact for clients who exhibit symptoms of behavioral health diagnoses that require enhanced attention from the organization.

Staff Training

  • Develop the curriculum for staff training to enhance staff skills in the areas of behavioral health. Facilitate trainings for staff groups, as well as provide one-on-one staff coaching.
  • Identify and share resources for staff members’ own self-care.

About You:

You are self-motivated and empathetic, driven by our mission to support individuals living with a serious illness. You are looking for a collaborative, team-oriented environment, and are motivated by building relationships with both internal and external.

In addition, you meet the following requirements:

  • Master’s degree in Social Work or Mental Health Counseling or comparable degree with at least three years of fast-paced healthcare or nonprofit experience.
  • Two years of experience providing clinical services to individuals with behavioral health diagnoses.
  • Proven experience in designing and implementing innovative programs for non-profit clients.
  • Professional experience working with U.S. Military Veterans, preferred.
  • Strong entrepreneurial spirit with the abilities to work independently and as part of a team.
  • Strong written and oral communication skills.
  • Strong project management, interpersonal and communication skills.
  • Superior time management skills with the ability to work effectively under deadlines.
  • Proficient with Microsoft Word and Excel.

Interested in Applying for this Role?