9.6.23
Behavioral Health Program Administrator
About Us
God’s Love We Deliver, a nonsectarian organization, is the New York metropolitan area’s leading provider of life-sustaining meals and nutrition counseling for people living with severe illnesses. Begun as an HIV/AIDS service organization, today God’s Love provides for people living with more than 200 individual diagnoses. God’s Love cooks and home delivers the specific, nutritious meals that a client’s severe illness and treatment so urgently require. Meals are individually tailored for each client by one of our Registered Dietitians, and clients have access to unlimited nutrition counseling. God’s Love supports families by providing meals for the children and senior caregivers of its clients. All of the agency’s services are provided free of charge.
About the Role:
The Program Services Department, which is made up of the Client Services, Healthcare Partners, and Nutrition teams, acts as the liaison between the organization and its clients. As the first point of contact for new clients and ongoing support for current clients, the department conducts intake, facilitates nutrition assessments and counseling, manages client inquiries by phone or mail, maintains client records, and more. The department is uniquely positioned to care for clients, while also developing new programs and contributing to policy development that promotes the concept of “Food is Medicine” for individuals and within the healthcare field.
The Behavioral Health Program Administrator is a new position that was created through grant funding focused on the behavior health needs of U.S. military veterans. The position is responsible for working with the Senior Director of Program Services to facilitate the expansion of the God’s Love We Deliver behavioral health service, especially with veterans. The goal of the position is to use clinical and program design expertise to set the foundation and infrastructure of the service, while also providing ongoing support to clients and staff. This sound structure will enable the organization to attract referrals from social service, veterans and healthcare organizations and proficiently serve clients with a behavioral health diagnosis. The Behavioral Health Program Administrator will work across the Program Services teams and with the Delivery Department to expand the program, support and train staff, and manage escalated client issues.
- Benefits: Excellent Health, Dental, and Vision insurance at low cost to employees. Option to enroll in pre-tax Commuter Transit, Flexible Spending Account, and Health Savings Account.
- Retirement Savings Plan: 403B with up to a 2% match each pay period
- Paid Time Off including
- 15 Days of annual Paid Vacation Time Off in first year of employment, increasing with length of service
- 12 days of annual Paid Sick Time
- 10 paid holidays
- Monday through Friday.
- A rewarding work environment: Supporting our operations providing nutritious meals to New Yorkers living with severe illness.
- A collaborative work environment: Everyone works together to contribute their talents and their ideas.
- A fun work environment: Periodic staff lunches and Happy Hours; an annual staff retreat to focus on team learning and team-building; a fun Holiday Party to celebrate our staff
- An inclusive work environment: Celebrating diversity, equity and accessibility, valuing the unique perspectives and life experiences that all employees bring to work.
- This is a hybrid position allowing for some remote work and requiring regular in-office workdays.
- This is a Full-Time exempt position, paying $65,000-75,000 annually.
Essential Duties and Responsibilities:
Program Design and Administration
- Incorporate knowledge of human behavior, social sciences, and clinical best practices associated with behavioral health services to fortify the God’s Love We Deliver behavioral health program design, with a special focus on veterans Contribute to the design of program operations across departments within the organization so that they are focused on the needs and behaviors of the population.
- Design services to supplement the Medically Tailored home-delivered meal service to support the client population though offerings such as support groups, education about health condition management, and mindfulness classes.
- Consult with the Registered Dietitian Nutritionists about the intersection of nutrition and mental health to build an institutional understanding of how specific foods influence mood, an individual’s mental state, and psychotropic medication adherence.
- Report processes and outcomes associated with client-specific work in the organization’s client relationship management (CRM) database and report on program progress and performance, as requested.
- Advise on, write, and deliver internal policies and procedures for managing escalated client issues.
- Work closely with the Senior Director of Program Services, Senior Director of External Affairs, Senior Director of Policy & Planning, and their respective teams to plan, implement, and execute program evaluation.
- Participate in advocacy activities that promote funding and policies that support the integration of Medically Tailored Meals for individuals with behavioral health diagnoses into healthcare.
Partnership Development
- Represent the organization with external partners to solidify strategic partnerships, engage new client referrals, and facilitate closed loop referrals to supportive services.
- Collaborate with the External Affairs Department to enhance, strengthen, and execute a sound outreach and engagement plan to reach all relevant current and potential referrers.
Clinical Services
- Conduct intakes with prospective clients, as needed.
- Act as the point of contact for clients who exhibit symptoms of behavioral health diagnoses that require enhanced attention from the organization.
Staff Training
- Develop the curriculum for staff training to enhance staff skills in the areas of behavioral health. Facilitate training for staff groups, as well as provide one-on-one staff coaching.
- Identify and share resources for staff members’ own self-care.
About You:
You are highly self-motivated and empathetic, with a strong desire to support our mission and your colleagues. You thrive in a fast-paced and dynamic environment.
In addition, you meet the following requirements:
- Master’s degree in Social Work or Mental Health Counseling or comparable degree with at least three years of fast-paced healthcare or nonprofit experience.
- Two years of experience providing clinical services to individuals with behavioral health diagnoses.
- Proven experience in designing and implementing innovative programs for non-profit clients.
- Professional experience working with U.S. Military Veterans, preferred.
- Strong entrepreneurial spirit with the abilities to work independently and as part of a team.
- Strong written and oral communication skills.
- Strong project management, interpersonal and communication skills.
- Superior time management skills with the ability to work effectively under deadlines.
- Proficient with Microsoft Word and Excel.
