https://www.glwd.org/about-us/our-team/careers/bilingual-client-services-specialist/

10.30.19

Bilingual Client Services Specialist

About God’s Love We Deliver

For people living with severe illness in the New York City metropolitan area, God’s Love We Deliver provides nutrition therapy, and cooks and home delivers medically tailored meals. We are a non-sectarian organization. All of our services are provided free to clients and full of love.

About the Role

We seek a Bilingual Client Services Specialist to join our Client Services Team to help bring our life-changing meal delivery program to more New Yorkers. God’s Love serves people with a range of different diagnoses, from cancer to neurological diseases to cardiological disorders and more; this role concentrates on our work supporting clients and potential clients living with a digansos of HIV/AIDS. If you bring compassion and care to customer service, and are looking to join a team of dedicated professionals making an impact across the NY metro area, then this is the place for you!

 

Position Objectives and Expectations

Manage Clients in our HIV/AIDS program:

  • Provide high-quality customer support to our many existing and prospective clients via phone and email, from initial inquiry to ongoing program questions, in a high-volume environment. Conduct phone-based interviews with clients that include sensitive topics such as health, sexuality, and drug use.
  • Maintain client program records nad relevant contract documents in accordance with government funding requirements.
  • Understand and track client adn program requirements, including eligibility for each client, in a range of tools.

Engage in outreach activities to recruit more clients: 

  • Work with the Manager of Client Services to help plan for and execute outreach to find the clients who need us.
  • Support relationships with external partners, such as clinics and hospitals, that refer to clients.
  • Recruit clients to our service through tabling and presentations to external organizations.

Work as part of our team:

  • Engage with other team members and departments in collaborative problem-solving to address the needs of clients.
  • Attend meetings and trainings that support the work of God’s Love We Deliver.
  • Thrive in a fast-paced environment, tackling an array of client issues through phone and email.

About You:

You are highly self-motivated and empathetic, with a strong desire to provide support to clients living with a serious illness. You are looking for a collaborative, team-oriented environment, and you are energized by connecting clients to services.

In addition, you meet the following requirements:

  • A Bachelor’s Degree or a minimum of 1 year of experience in customer support
  • Strong speaking and written communication skills
  • Bilingual (English/Spanish)
  • Ability to organize, manage and complete multiple tasks in a high-volume,  time-sensitive environment
  • Demonstrated customer service skills
  • Proficiency with the Microsoft Office (Excel, Word, PowerPoint) and familiarity with Access
  • Inherently empathetic; can bring abundant patience, compassion, and listening skills to understand client needs and respond effectively
  • Must be able to learn quickly to acquire the knowledge to answer client questions accurately
  • Ability to attend evening meetings once per month

For this role, we prefer:

  • Proven track record excelling in meeting the requirements of government-funded work
  • Demonstrated cultural competency in speaking with clients about sensitive topics such as health, sexuality, and drug use.
  • Prior experience in the call center field and/or as a call center agent
  • Prior experience in a social services fields or equivalent

Interested in Applying for this Role?