https://www.glwd.org/about-us/our-team/careers/deliveryoperationsmngr/

6.17.19

Delivery & Fleet Manager

About God’s Love We Deliver

For people living with severe illness in the New York City metropolitan area, God’s Love We Deliver provides nutrition therapy, and cooks and home delivers medically tailored meals. We are a non-sectarian organization. All of our services are provided free to clients and full of love.

About the Role

The Delivery Operations Manager is responsible for leading, managing and supporting our team of 25+ delivery drivers, who together bring more than 1.9M meals a year to vulnerable New Yorkers living with serious illness. The Delivery Operations Manager will also manage our fleet of 25 refrigerated vans and work closely with our routing and dispatch supervisors to ensure 1,000 stops a day happen without interruptions across all 5 boroughs and to surrounding counties. Reporting to the Senior Director of Fulfillment & Logistics, the Delivery Operations Manager will deliver key reports, help define team direction, and make sure we communicate well with internal stakeholders such as the customer support and food production teams.

 

The Delivery Operations Manager role will offer the right candidate a rewarding opportunity to make a difference in the lives of both our clients living with severe illness and our Delivery staff who perform this mission-critical work,  If you believe in the importance of fostering a positive work environment and want to spend your days helping a high-profile New York institution with a compelling mission do more good work every year, then this is the place for you!

Essential Duties and Responsibilities

Team management

  • Daily management of a team of 25+ delivery drivers, including team scheduling, communications, and trouble-shooting. Provide training, coaching and mentorship, leading by example
  • Set team and individual performance metrics; deliver feedback regularly and hold drivers to regulatory requirements (such as certifications or license records) and performance goals (such as tracking stops per hour or parking ticket totals)
  • Work with Senior Director to define career paths and professional development goals and opportunities
  • Stay up-to-date on the latest DOT regulations, conduct safety and food safety training to promote a culture of safety, and handle other compliance-related issues as needed
  • Celebrate, develop and improve driver team culture

Fleet and equipment management

  • Monitor and report on fleet performance
  • Create and fulfill maintenance schedule, including purchasing and de-fleeting vehicles; ensure fleet is in good working condition at all times
  • Manage and audit gas and EZ Pass usage
  • Manage parking and warehouse logistics
  • Ensure drivers have all equipment and resources they need to do their work, such as uniforms, cell phones, or hand trucks
  • Serve as primary contact for all fleet- and equipment-related vendors. Negotiate and manage vendor contracts

Cross-functional collaboration

  • Work with Senior Director and IT Department to define technology needs; support roll-outs as necessary
  • Support cross-team communication and collaboration, particularly upstream (order packaging, warehousing) and downstream (customer service)

About You:

You are highly self-motivated, empathetic and client-focused with a strong desire to support our mission and the large teams and functions that deliver on that mission.  You are looking for an organization with big goals and opportunities, and you are energized by continuous improvement, problem-solving and helping others get it right. You create a positive work environment for those who report to you, fostering teamwork and supporting the professional growth and success of each team member.

 

In addition, the ideal candidate meets the following requirements:   

  • Minimum of 4 years managing a team and a fleet of >10.
  • Associate’s Degree is required. Bachelor’s Degree preferred.
  • Proven leadership and interpersonal skills.
  • Experience developing strong trusting relationships in order to gain support and achieve results in a management role.
  • Excellent verbal, written and communication skills with demonstrated ability to communicate with people at all levels of the organization.
  • Demonstrated proficiency with technology, particularly routing and location-management software, and Excel and other budgeting tools.
  • Thorough knowledge of DOT rules and regulations.
  • Detail-oriented and customer-focused.
  • Knowledge of all aspects of fleet operations.
  • Valid NYS Driver’s License.

The following skills and competencies are a plus:

  • Bilingual (fluency in Spanish and English)
  • Food industry experience
  • Healthcare industry experience
  • Routing experience
  • Experience with Fuel Management systems (e.g., WEX) and GPS Tracking systems (e.g., Forward Thinking)

 

Interested in Applying for this Role?