https://www.glwd.org/about-us/our-team/careers/help-desk-technician/

3.15.24

Help Desk Technician

About God’s Love We Deliver

For people living with severe illness in the New York City metropolitan area, God’s Love We Deliver provides nutrition therapy, and cooks and home delivers medically tailored meals. We are a non-sectarian organization. All of our services are provided free to clients and full of love.

God’s Love We Deliver requires all employees to be fully vaccinated against COVID-19 unless they are eligible for an accommodation based on a medical condition or sincerely-held religious belief.

About the Role:

The Help Desk Technician supports desktop, laptop, phone, and related infrastructure systems for God’s Love We Deliver, focusing on user support.   This person works closely with the Systems team, vendors, and third-party consultants to ensure IT systems function to a level that meets staff needs. Key duties include responding to IT tickets, preparing equipment for new users, performing upgrades and replacements for users, providing audio-visual meeting support.

God’s Love We Deliver offers a competitive compensation package which includes:

  • Benefits: Excellent Health, Dental, and Vision insurance at low cost to employees. Option to enroll in pre-tax Commuter Transit, Flexible Spending Account, and Health Savings Account.
    • Retirement Savings Plan: 403B with up to a 2% match each pay period
    • Paid Time Off including
      • 15 Days of annual Paid Vacation Time Off in first year of employment, increasing with length of service
      • 12 days of annual Paid Sick Time
      • 10 paid holidays
  • Monday through Friday; overtime is sometimes required.
  • A rewarding work environment: Supporting our operations providing nutritious meals to New Yorkers living with severe illness.
  • A collaborative work environment: Everyone works together to contribute their talents and their ideas.
  • A fun work environment:  Periodic staff lunches and Happy Hours; an annual staff retreat to focus on team learning and team-building; a fun Holiday Party to celebrate our staff.
  • An inclusive work environment: Celebrating diversity, equity and accessibility, valuing the unique perspectives and life experiences that all employees bring to work.
  • This is a hybrid position allowing for some remote work and requiring regular in-office workdays.  
  • This is a Full-Time non-exempt position, paying $25.00 – $29.00 hourly.

Essential Duties and Responsibilities:

Desktop Support

  • Install and support workstation environments including hardware, software, and peripherals.
  • Support and maintain office phone environment and software, working with third-party provider to ensure phone, fax, and call center functionality.
  • Deploy and support mobile devices.
  • Set up and troubleshoot audio-visual for meetings and events.
  • Serve as contact for IT support including responding to tickets and alerts.

Infrastructure Support

  • Assist with the implementation and roll-out of new technologies.
  • Deploy and patch desktop/laptops, applications, and software.

Administrative Support

  • Onboard and offboard users including account provisioning/deprovisioning, orientation and basic training.
  • Participate in meetings and events relevant to position.
  • Assist with the development and maintenance of user IT documentation.
  • Review and monitor IT support and operations duties.
  • Assist with maintenance IT Asset inventory records.
  • Collaborate with staff and across teams.

About You:

You are highly self-motivated, empathetic, and client-focused with a strong desire to support our mission.  You are seeking an opportunity that allows you to engage in continuous improvement and problem-solving in a team-oriented environment.

In addition, you meet the following requirements:

  • Minimum two years’ experience as a Help Desk Technician and/or End User Support a plus.
  • Associate’s degree in related field preferred.
  • Certifications in Microsoft Windows and/or Microsoft applications preferred.
  • Knowledge of Microsoft Windows and Office 365 (Microsoft 365).
  • Active Directory and Azure (Entra) knowledge.
  • Ability to communicate effectively with users with a wide range of technical ability.
  • Excellent communication skills, in particular business and technical writing skills, directed to an audience with a broad range of technical ability.
  • Strong organizational and detail – management skills.
  • Open to learning new technologies.
  • Ability to lift 30 lbs.

Interested in Applying for this Role?