Inventory and Quality Assurance Specialist

About God’s Love We Deliver

For people living with severe illness in the New York City metropolitan area, God’s Love We Deliver provides nutrition therapy, and cooks and home delivers medically tailored meals. We are a non-sectarian organization. All of our services are provided free to clients and full of love.

About the Role

The Meal Packaging team at God’s Love We Deliver is a central part of our operation, organizing and packing more than 1,000 orders each weekday for our clients. We get it right, so our clients have the right food to help them heal.

The Inventory and QA Specialist maintains an accurate system inventory of our range of products, from frozen entrees and soups (made in-house from all-natural ingredients with no preservatives or fillers) to fresh fruit, milk and yogurt, snacks, and healthy desserts. This role is essential to ensure the safe distribution and packaging of meal components. You’ll create the right controls and reports to minimize inventory variance and set up and record a range of quality checks, from order accuracy to food safety.

In addition to the Meal Packaging and Delivery Operations teams, the Inventory and QA Specialist will collaborate with other key departments, such as the culinary department (we have the largest commercial kitchen in Manhattan); our team of Registered Dietitian Nutritionists (each meal is designed to address specific health concerns); and Volunteer Services (we power our operation with more than 15,000 wonderful volunteers each year). If you’re looking to join a team of dedicated professionals making an impact across the NY metro area, this is the place for you!


Position Objectives and Expectations

Inventory Control

  • Manage and track our in-house inventory; supervise product receiving; track overages and shortages.
  • Ensure the timely first-in, first-out rotation of perishable products in the warehouse; make inventory adjustments for all recall, returned, and expired inventory.
  • Conduct daily and monthly accurate cycle counts to reconcile in-play inventory to the inventory database.
  • Help sort, verify and expedite as drivers load vehicles.
  • Maintain a high degree of visibility and access throughout the shift. Ensure the team has the knowledge, support, and resources required to maintain production flow.
  • Generate key reports; make recommendations based on inventory and tracking data.
  • Review procedures and reports and use industry best practices to help us improve our inventory accuracy.
  • Follow and develop checks at all quality assurance control points; work with the team to develop or enforce policies and procedures.
  • Deliver accurate and timely generation of reports for monthly KPI reporting, on metrics such as component error rate and Inventory cycle count reports.


Quality Assurance

  • Work with staff to define quality measures in conjunction with areas such as product specifications and customer requirements; set quality assurance compliance objectives to achieve the targets.
  • Work with the Nutrition Department to maintain a schedule for temperature checks and inspection of meals for re-distribution; ensure compliance with internal Nutrition national standards.
  • Perform or supervise all relevant checks and tests on all meals packaged, shipped and delivered to clients.
  • Record errors and produce regular reports.
  • Accept or reject products as necessary, monitoring defects and expiry dates of shelf stable products.
  • Champion performance improvement and quality assurance programs: create and maintain documentation and control procedures; determine relevant quality-associated training requirements, ensuring compliance with health, safety, and environmental standards, and deliver training.


About You:

You are highly self-motivated, empathetic and client-focused with a strong desire to support our mission and the large teams and functions that deliver on that mission.  You are looking for an organization with big goals and opportunities, and you are energized by continuous improvement, problem-solving, and helping others get it right.

In addition, the right candidate meets the following requirements:

  • Minimum of two years of experience in inventory management and/or quality assurance.
  • Strong quantitative and analytical skills, with exceptional attention to detail.
  • Capable of communicating across departments and levels.
  • Collaborative team player.
  • Experience with a range of technology tools and eager to learn new ones.
  • Ability to reprioritize in a fast-paced environment.
  • Ability to handle multiple tasks simultaneously.
  • Computer knowledge including, but not limited to, MS Office suite, with experience running Excel reports.
  • Ability to stand/walk for long periods of time in cold temperatures.
  • Ability to lift/push/move up to 75 pounds.
  • Experience working within a food environment is preferred.
  • Experience working in supply chain/logistics is preferred.
  • Experience working with ERP/MRP/Advance Planning systems would be an asset.


Interested in Applying for this Role?