Salesforce CRM/ERP Administrator

About God’s Love We Deliver

For people living with severe illness in the New York City metropolitan area, God’s Love We Deliver provides nutrition therapy, and cooks and home delivers medically tailored meals. We are a non-sectarian organization. All of our services are provided free to clients and full of love.

God’s Love We Deliver requires all employees to be fully vaccinated against COVID-19 unless they are eligible for an accommodation based on a medical condition or sincerely-held religious belief.

About the Role

God’s Love is embarking on transitioning from its current client and production management system to Salesforce. The Salesforce CRM/ERP Administrator will provide critical support during this transition. Our existing client/production management runs on MS-SQL server, its user interface runs on .NET, and reporting is done via MS-Access and MS PowerBI.  Salesforce, along with Field Service Lightning, SF NPSP, PowerBI and other modules will be tailored to our needs by outside consultants. This person will participate in the process, handling some of the configuration, creating reports and providing user support. A key aspect of this role will be to provide support and access, while remaining vigilant to security implications of all decisions

Essential Duties and Responsibilities

  • The Salesforce CRM/ERP Administrator will combine an in depth understanding of the business needs of God’s Love, with an understanding of Salesforce, along with data, data structures and reporting, with a drive to provide Salesforce support and reporting to various departments at God’s Love.

    The Salesforce CRM/ERP Administrator will play a key role in the data migration from our current CRM to Salesforce, participating in planning meetings and carrying out Extract, Transform, Load (ETL) processes as instructed.

    This role will provide some support of our existing MS-SQL database, including:

    • Supporting use of existing reports in MS-Access and PowerBI
    • Providing access to reporting as appropriate
    • Managing some funder reporting

    Participation in implementation of new CRM/ERP – Salesforce

    • In collaboration with the IT team and other internal and external subject matter experts, participate in planning, discovery, build, test and deploy processes
    • Participate in the customization of Salesforce, SF Nonprofit Success Pack, Field Service Lightning, related modules and PowerBI reports.
    • Create and document test cases
    • Run test cases and document results
    • Participate in training of department super-users and end-users

    Operational support of new CRM/ERP – Salesforce

    • Participate in ongoing customization and support of Salesforce
    • Handling bulk updates in Salesforce objects
    • Manage permissions and user access
    • Support users and troubleshoot issues
    • Report, document and track bugs and system modifications
    • Create/modify reports as needed
    • Participate in training of department super-users and end-users

About You:

You are highly self-motivated, empathetic and client-focused with a strong desire to support our mission.  You are seeking an opportunity that allows you to engage in continuous improvement and problem-solving in a team-oriented environment.

In addition, you meet the following requirements:

  • Bachelor’s Degree
  • Salesforce Administration (2+ years) with Certification
  • Strong PowerBI skills (2+ years)
  • Strong Microsoft Access and/or Excel skills (2+ years)
  • Understanding of Relational Database concepts
  • Well organized, thorough and detail oriented
  • Excellent interpersonal and communication skills
  • Strong business and technical writing skills
  • Experience in delivering technical training either formally or informally
  • Excellent troubleshooting, technical/ creative problem-solving and analytical ability
  • Experience in data visualization and/or reporting tools a plus
  • Experience with MS-SQL server queries a plus
  • Experience as Salesforce Developer a plus

Interested in Applying for this Role?