Founded in 1985 at the height of the AIDS pandemic, God’s Love We Deliver improves the health and well-being of people affected by life-altering illnesses. We provide medically tailored meals and comprehensive nutrition care and education at no cost to those we serve, always delivered with love.

About the Role

The NYHER Operations Coordinator provides cross-functional support to the HRSN Services, Program Services, and Finance teams in the daily operational activities related to the New York Health Equity Reform (NYHER) program, also known as the 1115 Waiver. Reporting to the Director of Population Health, this position will help coordinate key activities to ensure the efficient and effective operations of Health-Related Social Needs (HRSN) services across departments, while interfacing and communicating with external stakeholders, such as representatives from the Social Care Networks (SCNs) and other organizations conducting work under the NYHER program. The NYHER Operations Coordinator will keep up to date on new requirements established by the New York State Department of Health (NYSDOH) and the SCNs, and will assist in the dissemination and implementation of these requirements across the teams supporting the NYHER program at God’s Love.

• Benefits: Excellent Health, Dental, and Vision insurance at low cost to employees. Option to enroll in pre-tax Commuter Transit, Flexible Spending Account, and Health Savings Account.
• Retirement Savings Plan: 403B with up to a 2% match each pay period
• Paid Time Off including
  • 15 Days of annual Paid Vacation Time Off in first year of employment, increasing with length of service
  • 12 days of annual Paid Sick Time
  • 10 paid holidays

• Monday through Friday.
• A rewarding work environment: Supporting our operations providing nutritious meals to New Yorkers living with severe illness.
• A collaborative work environment: Everyone works together to contribute their talents and their ideas.
• A fun work environment:  Periodic staff lunches and Happy Hours; an annual staff retreat to focus on team learning and team-building;  a fun Holiday Party to celebrate our staff
• An inclusive work environment: Celebrating diversity, equity and accessibility, valuing the unique perspectives and life experiences that all employees bring to work.
• All applicants must be authorized to work for any employer in the United States.  God’s Love is unable to sponsor or take over sponsorship of an employment Visa at this time.
• This position is a hybrid position, allowing for 1 remote day.  
• This is a Full-Time non-exempt position, paying $27.00-$30.00 hourly.

Essential Duties & Responsibilities

• Maintain updated knowledge on the NYSDOH requirements provided in the SCN operations manual and track changes and report out to affected business areas on changes that impact operations related to the 1115 Waiver.
• Oversee the coordination of daily activities that support the operations of the HRSN Services, Program Services, and Finance team and act as a liaison between departments to ensure cross-functional collaboration.
• Assist in the organization, tracking, and monitoring of initial and ongoing training, and ensure all SCN requirements are met for the onboarding of employees into the SCN’s platforms.
• Participate in weekly meetings organized and led by the SCNs and report back to the internal teams about key updates and important details that impact operational activities.
• Support the finance team in the timely submission of invoices and the resolution of issues impacting billing for services rendered.
• Act as a point of contact for God’s Love in communications with the SCN staff and support follow-up actions with both internal and external stakeholders.
• Communicate with Social Care Navigators regarding members who are receiving services to ensure the timely completion of authorizations to facilitate service delivery.
• Support the maintenance and follow up on risks, assumptions/actions, issues, and decisions/dependencies (RAID) identified and documented by God’s Love staff, and the timely completion of activities to ensure the resolution of any necessary items identified.
• Assist in the submission of supporting documentation and reauthorizations related to health-related social needs services rendered for Medicaid beneficiaries under the 1115 Waiver.
• Provide guidance and subject matter expertise to God’s Love staff on NYHER program activities, including but not limited to member eligibility requirements, services provided, and internal workflows.
• Support the creation and timely submission of reports and data, both internally and to the SCNs, related to services provided and outcomes/performance metrics tied to infrastructure payments.
• Performs other duties and responsibilities as assigned.