https://www.glwd.org/get-meals/faqs/

FAQs

Check out our FAQs to answer all of your client-related questions!

God’s Love We Deliver cooks and delivers individually tailored, home-delivered meals to people who are too sick to shop or cook for themselves. We believe that no one should suffer the dual crises of sickness and hunger. While we make every effort to enroll individuals in our program, at this time we are unable to enroll individuals who come to us due to:

  • Poverty
  • Mental illness
  • Advanced age and frailness
  • An injury, chronic disease or physical syndrome since birth.

We understand that each individual’s situation is challenging. If we are unable to enroll you in our program, our Client Services representative will refer you to one of our Community-Based Agency Partners or Community Partners.

We use a client’s medical diagnosis to determine eligibility. Medical diagnoses are confidential and protected by New York and New Jersey state law. Clients need to give us access to their most recent medical records.

We want to ensure that our clients get all of their meals and that this food is safe to eat. To guarantee that this happens, we do not leave food with anyone outside of the client’s apartment or home, and we will not leave it on a doorknob or outside. If a client has an appointment, deliveries can be cancelled or clients can have someone stay in their home during delivery hours.

No. Our meals and nutritional counseling are only offered to primary clients, children in their care, and senior caregivers of our senior clients.

Each individual’s situation is different. Please call 212.294.8102 or email clientservices@glwd.org to discuss eligibility for our services.

Clients receive ten meals a week (five lunches and five dinners) to last them Monday through Friday. Most clients receive delivery 2-3 times a week, receiving 2-3 days’ worth of food each time. Lunch is typically a roll and a soup; dinners include an entrée and a dessert. For example, a client might have beef and bean soup with a whole-wheat roll for lunch; BBQ chicken legs with green peas, roasted peppers and brown rice for dinner; and blueberry chocolate cake for dessert.

We deliver Monday through Friday, between 8am and 4pm. Most clients receive delivery 2-3 times a week, receiving 2-3 days’ worth of food each time. Because we serve so many clients, we cannot guarantee a set delivery time for each client, and times may vary due to traffic or weather.

Clients can call the Client Services Department at 212.294.8102, or email us clientservices@glwd.org, 24 to 48 hours in advance to cancel a delivery for any reason. If this appointment is a standing appointment that will always be on the delivery day, we can arrange deliveries around your appointment.

We can make special arrangements for the initial phone interview. For example, potential clients can call us during appointments with their case managers or from someone else’s phone. In such circumstances, we must have an emergency contact in the event that we are unable to reach the client.

No. We have never put potential clients on a waiting list. We process referrals and applications as we receive them, usually within 1-4 days.

We provide our services regardless of income.

We serve to over 200 individual diagnoses, including and not limited to:

• HIV/AIDS
• Cancer
• Alzheimer’s Disease
• ALS
• Parkinson’s Disease
• Chronic Obstructive Pulmonary Disease (COPD)
• Severe Diabetes
• Dementia
• Renal Failure
• Congestive Heart Disease
• Kidney Disease
• Multiple Sclerosis

Eligible clients must submit:
• Medical referral form (must be completed by your primary care provider)
• HIPAA confidentiality and release form
• Referral form

Food Safety

Keep Your Food Safe!

Keeping food safe from contamination is an extremely important part of food handling and preparation. Good practices keep everyone healthy, especially people living with serious illness.

Community-Based Agency Partners

Many of our clients need other services in addition to home-delivered meals and nutritional counseling, so we work with agencies in New York City and Hudson County, NJ to help coordinate care. If you or your client needs to be referred to case management, home care, nursing services or have medical, housing or addiction treatment needs, we can refer you to an organization near you.

Videos

A thank you from our client, Georgia

Published on Oct 31, 2017

With 10,000 volunteers annually, we ensure that when a woman is facing the crisis of breast cancer and a long road of difficult treatments, she doesn't have to worry about taking care of her most basic need -- the need for nutritious food.

Birthday cake thank you from our client Charles

Published on Apr 28, 2017

Our client Charles loves his birthday cake baked and personalized by Chuck the Baker!

Robin's message to Chuck the Baker

Published on Aug 25, 2017

Our client, Robin, loved her birthday cake from Chuck the Baker!

Meet our client, Craig!

Published on May 22, 2018

Craig is 78 years old and lives with chronic obstructive pulmonary disease. It has been years since he has been able to leave his apartment, and Craig suspects he might not even recognize his own neighborhood now. Before God's Love, Craig was extremely worried about how he would survive on his own. Luckily, he had a friend in Joan Rivers who referred hm to our program. Craig reached out to God's Love and immediately began receiving nutritious, home-delivered meals tailored specifically for him and his diagnosis. Craig expressed his gratitude to God's Love for providing comfort, love, and nutritious meals, and for making his life a little easier: "Please keep going. You help so much."

Meet our clients Peggy and Stacie!

Published on May 27, 2017

Every day, we make it easier for moms to care for their families by providing nutritious, home-delivered meals to those living with severe illness and their families. In this video please meet our client Peggy, and her daughter Stacie, to whom we deliver in Queens.

Meet our client, Rosemarie!

Published on Sep 7, 2018

Our client Rosemarie is an Army and Navy veteran and is living with Chronic Obstructive Pulmonary Disease, which makes breathing very difficult. She can no longer shop or cook for herself due to her illness, and luckily, she has nutritious meals from God's Love We Deliver. Her doctor approves of her menu from God's Love so much that he gives us a "thumbs up"!

Blog Posts: Clients

+ view all Clients Posts

11.4.18 / Clients

Client Spotlight: Jimmy

Before our client Jimmy got sick, he put his heart and soul into caring for his family – his mother, his wife, Maritza, and their two teenagers. Born and raised in New York City, he loved sports – playing baseball and footbal…

9.14.18 / Clients

Partnering with Mount Sinai

Partnering with the Mount Sinai Health System and Mount Sinai Performing Provider System Agencies We are honored and excited to be working with the staff from Mount Sinai St. Luke’s and Mount Sinai Jackson Heights to provide …

9.9.18 / Clients

Food as Health with Northwell Health

Exciting Partnership with Northwell Health’s Food as Health Program We are very excited to be partnering with Northwell Health System on their hospital-based initiative designed to address food insecurity and other hung…