FAQs for Clients and Caregivers

We serve members from health plans and provider organizations through our group contracts meal program. For more information about getting meals for a member, see this page.

We also serve unaffiliated individuals who are too sick to shop or cook for themselves, and their dependent children and senior caregivers. Individuals must be living with a serious illness, have some restrictions in activities of daily living (such as difficulty standing or walking), and be able to get doctor’s verification of these limitations. For more information, download the required forms, read about our program, or email us at clientservices@glwd.org.

Managed Long Term Care
Aetna
AgeWell New York
ArchCare
Centerlight (CCM Select)
Centers Plan for Healthy Living
ElderPlan
ElderServe (RiverSpring at Home)
Empire Blue Cross Blue Shield
Extended MLTC
Fidelis Care
Hamaspik
Healthfirst
HomeFirst
Integra MLTC
MetroPlus
Montefiore Diamond Care
Senior Health Partners
Senior Whole Health
VillageCare MAX
VNS Choice

Healthcare Partnerships (In Lieu of Service (ILS)/Value Based Payment (VBP) for Medicaid Managed Care)
Amida Care MetroPlus Health
Emblem Health
Fidelis Care
United Healthcare
Healthcare Partners, IPA

Our partnership program is continually growing and will soon include more In Lieu of Service (ILS) partnerships and Community First Choice Option (CFCO) that will allow for our medically tailored meals to be provided to Medicaid members as of January 2022. If you’re interested in partnering with God’s Love, please reach out to us at partner@glwd.org.

Have your health plan fill out their authorization template or reference this authorization form.

Return the forms to:
Fax: 212.294.8189
Email:  healthcarepartners@glwd.org
Phone: 212.294.8187

We deliver to Suffolk, Nassau, and Westchester Counties via downstate managed care organizations and health systems: Aetna, AgeWell New York, ArchCare, Centerlight (CCM Select), Centers Plan for Healthy Living, ElderPlan, ElderServe (RiverSpring at Home), Empire Blue Cross Blue Shield, Extended MLTC, Fidelis Care, Healthfirst, HomeFirst, Integra MLTC, MetroPlus, Montefiore Diamond Care, Senior Health Partners, Senior Whole Health, VillageCare MAX, VNS Choice. We also deliver to members in Amida Care MetroPlus Health, Emblem Health, Fidelis Care, United Healthcare, Healthcare Partners, IPA. If you’re in these delivery areas and interested in receiving meals, please speak to your health plan. Please reach out to healthcarepartners@glwd.org with any questions or concerns.

Email us (clientservices@glwd.org) or call us (212.294.8102) to confirm that you qualify.

Send us the required forms:

To register:
Full Client Packet

For an HIV/AIDS diagnosis
Proof of income and residency

For a dementia diagnosis
Healthcare proxy

Return the forms to:
Phone: 212.294.8102 
Fax: 212.294.8198
Email: clientservices@glwd.org

See our resources listing. Please note that while this list includes common partners, it is not comprehensive, and an entry here does not mean we have vetted a particular organization.

If you are a Medicaid member, our dedicated team of Community Health Workers (CHWs) can connect you to the services you need via the Social Care Network (SCN). After filling out the self-screening form on our website, a CHW will contact you. Learn more about the SCN here.

We deliver to you on a scheduled delivery day once or twice a week, M-F, 8:30-4pm. When you register for the program, we call you to confirm delivery details.

We want to ensure that our clients get all of their meals and that this food is safe to eat, so we do not leave food with a third party or outside the home. If you will not be home for delivery, please arrange for a friend or neighbor to be in your home, or call us to cancel at 212.294.8102. If you miss a delivery without notice, call us immediately to restart services.

We use a client’s medical diagnosis to determine eligibility. Medical diagnoses are confidential and protected by New York and New Jersey state law. Clients need to give us access to recent medical information.

Under our provider contracts, health plans and providers decide what meals (breakfast, lunch, or dinner) and how many days a week a member gets meals.

We send unaffiliated individuals 10 meals each week, 5 lunches and 5 dinners.

No. We provide services regardless of income. Some of our contracts do require us to ask about income levels, so we collect this information.

All clients must have a diagnosis of serious illness and have difficulties with activities of daily living. Hundreds of diagnoses and restrictions fit these qualifications, and we evaluate every application on a case-by-case basis, so we do not publish a list of illnesses. If you have questions about whether you qualify, please contact us at clientservices@glwd.org.

Food security goes hand in hand with other social challenges such as housing, employment, etc. Those who struggle financially are facing several social challenges and illness exacerbates these challenges. By providing clients with medically tailored meals, we are not just giving them the nutrition they need, but they do not have to choose between food and the medicine. Food insecurity and malnutrition is just one of the challenges our clients face but, by taking this away, we are eliminating a huge burden.