Dear Community, Every day, we are working with new information and new challenges as we adjust to the ever-changing news around the COVID-19 pandemic. We appreciate your continued support during these uncertain times. Please …
3.17.20 / Clients
Responding to the Coronavirus: Delivery Protocol
Our clients’ health and safety is our highest priority. Our delivery team is taking additional steps to prioritize the health and safety of our clients, and themselves.
As part of our new protocol, drivers now alert each client of their delivery with a phone call. Upon arriving at the client’s home, they knock on the door and leave the meal outside the door in food-safe packing in a place visible to the client. Once the driver sees that the client has retrieved their meal, the delivery is complete. Our drivers and clients will still be able to interact with one another, but safely, and from a distance.
Our drivers continue to practice strict sanitation and hygiene protocols when delivering, including using hand sanitizer before and after every delivery.
We thank our clients for their understanding of this change in our delivery structure, and we thank our drivers and delivery volunteers for taking such good care always, but especially at this uncertain time.
Please note that with the ever-evolving landscape, protocols are subject to change. Please check with us here and on our social media for updates.
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